GenerySoftware
Genery Software

Questions and answers

I've always wanted to make my family tree. Could you suggest what I should do first?

First you should speak to your relatives, put down their reminiscences, facts of their lives and the lives of their ancestors. You will probably find old photos and someone may be able to explain whose photos they are. You can try to find your relatives on the Internet. And then use Agelong Tree to put together all the obtained information, systematize it and build family trees.

How can I activate the program if my computer is not connected to the Internet?

Use offline activation. Enter your activation code and click Activate Offline. You will be told which information you need to send to support@genery.com, you will then be sent data for offline activation (i.e. without using the activation server).

My tree already contains more than 500 persons, and I am afraid to lose data as a result of a failure. What can I do?

It is recommended that you should regularly save data to an archive (see the menu “File”) and save the file to some secure location (like a CD or DVD). You will be able to restore data from the archive in case of a computer failure.

I'd like to show the tree to my relatives, they live in another city. How can I do it?

The simplest way is creating a tree, saving it in a graphic format ("Print/Export", then "Save as.." - "For printing" or "For screen view") and e-mailing it. There is a better solution: free edition of the program works for unlimited time, but if the database has more than 40 persons, the program works in "read-only" mode, i.e. you cannot modify data, so your relatives can install Agelong Tree on the computer and use it to access all the information, not only tree. You have to save data to an archive (the "Save to archive.." item of the menu "File") and send the archive to your relatives. They will restore the data (the "Restore from archive.." item of the menu "File") and will be able to view them, build and print trees, etc..

What size should the person's photos have?

300 x 400 pixels are sufficient in most cases.

I want to enter information on my Stepfather, but in the "Create" menu there is only Father...

Your Stepfather is your Mother's husband. Therefore, you just need to create a man and a marriage event, where the husband is your Stepfather and the wife is your Mother.

In the "Create person" menu, the items "Brother" and "Sister" are unavailable. How do I create a brother or sister for the person?

To create a brother or sister, you have to create at least one parent for the current person, as the existence of a brother or sister implies a common parent.

I have bought a new computer. How do I transfer the program and data?

1. Start Agelong Tree. Save the data to the archive (Open "File" menu and click "Save to archive").
2. Copy the archive to CD or a flash card.
3. Delete the program from your old computer.
4. Download the program from our website and install it on your new computer.
5. Activate it using your activation code. Enter the code in the corresponding field in the "Activation" window (menu "Help" - "Activation"). If you have forgotten your activation code, contact our technical support service at support@genery.com.
6. Open archive data in Agelong Tree (menu "File" - "Restore from archive", go to the archive saved on a flash card or CD).

How can I reinstall Windows on my computer without losing the program and data?

1. Start Agelong Tree. Save the data to the archive (Open "File" menu and click "Save to archive").
2. Copy the archive to CD or a flash card.
3. Reinstall Windows
4. Download the program from our website and reinstall it on you computer.
5. Activate it using your activation code. Enter the code in the corresponding field in the "Activation" window (menu "Help" - "Activation"). If you have forgotten your activation code, contact our technical support service at support@genery.com.
6. Open archive data in Agelong Tree (menu "File" - "Restore from archive", go to the archive saved on flash card or CD).

I want to print a large scale tree. How can I do it?

Open the tree, click "Print/Export", then "Save as..." - "For printing". Recommended format - Png. Take the file to a printing service.

reminder

Agelong Tree Reminder - a free program for getting the information about the nearest events from an Agelong Tree data file

News

12 december 2014

20% off till 10 January!

23 december 2013

Agelong Tree 4.7 has been released. What's new in this version >>
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